Do all my customers need to use passwordless? Can I keep passwords as an option?

Yes, you can phase in passwordless authentication to your customers. With BindID it’s possible to retain passwords as a form of authentication while also offering passwordless authentication as an option.

How can I introduce passwordless authentication to existing customers without disrupting their online experience?

A good time to introduce passwordless authentication is when a customer has already been disrupted due to passwords. You can attract new adopters when they are trying to recover their account. Not only will they be able to easily recover their account, but also the switch over to passwordless authentication will be seamless.

Passwordless authentication feels less secure. How do we ensure our customers feel just as secure as when they use a password or OTP?

Today, every smartphone user unlocks their phone using a fingerprint or face scan. Using biometric authentication is something your customers are already familiar with. You can reassure customers that passwordless authentication is secure by customizing the look and feel of BindID to align with your brand and make use of prompts, splash screens or pop ups throughout the customer identity journey to reassure customers that they are in fact using a secure service.