Customer identity has outgrown the login. Its job spans the entire relationship from establishing identity to protecting customers and preventing fraud during high-value actions. Those decisions must account for who the customer is, what they’re doing and the risk around the interaction. Mosaic by Transmit Security is built for exactly this challenge: help businesses protect accounts and revenue while keeping legitimate customers moving.
We’re proud to be recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Identity and Access Management.
A Wider View of Customer Identity
Customer identity decisions should build on what a business already knows about its customers. Mosaic connects identity and fraud intelligence across the relationship, with orchestration putting that context to work across onboarding, authentication, recovery and transactions.
Businesses can improve conversion and reduce fraud losses by using orchestration to turn that integrated identity and fraud intelligence into precise controls across the customer journey. Mosaic’s risk decisioning combines device, behavioral, network, identity and transaction signals to assess an interaction, and orchestration uses that context to determine which checks and actions come next. Those steps can adapt as risk changes, introducing stronger verification for higher-risk activity and reducing unnecessary checks elsewhere.
That balance helps protect revenue while improving the customer experience. As customers increasingly delegate research, shopping and transactions to AI agents, protecting that experience means understanding the identity, behavior, and risk of the autonomous systems acting on their behalf.
Built to Protect Customers Today and the AI Experiences That Come Next
Mosaic is expanding to provide visibility and controls to machine identities and AI agents alongside human users, addressing a change already underway in how customers, businesses and bad actors interact.
AI makes convincing impersonation easier to produce and automated attacks easier to adapt. At the same time, agentic traffic can represent valuable customer demand or an attempt to exploit the business. Enterprises need to understand what those agents are doing and how their activity unfolds across a journey.
We’re already addressing that need with Agentic Trust. It detects declared and undeclared agents and maps their behavior across customer-facing applications, giving teams visibility into autonomous activity they can investigate and understand. That context helps enterprises examine suspicious patterns, identify opportunities to improve legitimate customer journeys, and build a foundation to govern what agents can access and do on a customer’s behalf.
Agentic commerce puts identity at the center of a new kind of customer relationship. Our work spans understanding that activity today and building the controls to govern it as those interactions evolve.
Read the Report
Your next CIAM decision will shape how your business protects customers, supports growth and adapts as AI agents reshape how customers interact and transact. We believe you can use the 2026 Gartner® Magic Quadrant™ for Customer Identity and Access Management to pressure-test how well your CIAM approach supports the full customer relationship. As you read, choose one journey your team wants to improve. What context is available today? Where is it lost? What would change if identity evidence and fraud signals informed the next decision together?
Download Your 2026 Gartner Magic Quadrant for Customer Identity and Access Management
Gartner, Magic Quadrant for Customer Identity and Access Management, Steve Wessels, Brian Guthrie, Michael Kelley, Gautham Mudra, 28 October 2026.
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The Gartner document is available upon request from TRANSMIT SECURITY – MA
